Refund policy

At Neon Active, we're committed to creating premium activewear you'll love. If something isn't quite right, we're here to help.

30-Day Returns

We accept returns within 30 days of delivery for eligible items.

To be eligible for a return, items must be:

Unworn and unused
Unwashed
In their original condition
Returned with all original tags attached
Free from makeup, deodorant, perfume, pet hair or any marks

We reserve the right to decline returns that do not meet these conditions.

Change of Mind

If you've changed your mind or selected the wrong size, we're happy to offer a store credit for eligible returned items.

Store credits are issued once your return has been received and inspected.

Original shipping charges are non-refundable, and customers are responsible for the cost of return postage.

Exchanges

To keep our service fast and efficient, we do not offer direct exchanges.

If you require a different size or style, simply return your eligible item for a store credit and place a new order.

Pre-Orders

Pre-order items are clearly identified on the product page with an estimated dispatch timeframe.

By placing a pre-order, you acknowledge and agree to the estimated delivery timeline.

While we work hard to meet all estimated dispatch dates, occasional manufacturing or freight delays can occur. If this happens, we'll keep you updated via email.

If your order contains both pre-order and in-stock items, your order may be shipped together once all items are available unless otherwise stated.

Faulty or Incorrect Items

We take great pride in the quality of every Neon Active product.

If you believe your item is faulty, damaged or you've received the wrong product, please contact us within 7 days of receiving your order.

Where a product is confirmed to be faulty, we'll provide an appropriate remedy in accordance with Australian Consumer Law, which may include:

A replacement
A repair
A refund

Where applicable, Neon Active will cover the reasonable cost of return shipping for faulty or incorrect items.

Socks & Hygiene Products

For hygiene reasons, socks and other hygiene-related products can only be returned if they are:

Unopened
Unworn
In their original packaging

This does not affect your rights under Australian Consumer Law.

Sale Items

Sale items may be returned for store credit only, provided they meet our return conditions.

Items marked as Final Sale or Clearance cannot be returned unless they are faulty.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.